Wallet FAQ's
What is dff Wallet?
dff
Wallet is a digital wallet provided to you by dfarmfresh using which you can do
transactions on dfarmfresh.com and its apps. The amount in the wallet consists
of three components. Amount in dff wallet= Money+ Credits – Debits. Money is
the amount added by you through the add money option in the dff wallet.
Credits
are received either through refunds made on cancellation of orders or part
orders or through refunds provided by dfarmfresh for any other purpose. Debits
could be added through pending payments for orders delivered but not paid or
items supplied for an amount higher then paid for or non redemption of any
payments made to dfarmfresh.
Any
amount in the dff wallet can only be used to purchase on dfarmfresh or its apps
and not anywhere else. Please note that EMI, Prepaid or Virtual bank cards or a
combination of electronic methods of payments such as Credit or Debit cards
with Cash on delivery is not supported to top up dff Wallet.
How
can I add money into dff Wallet?
You may add money in dff Wallet in following ways
· Credit
cards or Debit Cards
· Net
Banking
· Any
other acceptable payment methods visible on the dfarmfresh payment page.However,
Cash on delivery, International Cards, Gift Cards are not acceptable modes of
payment for the top-up of dff Wallet.
How
much money can I add in my dff Wallet?
You can only add value up to Rs. 10,000 per month per
user. Beyond that you may still receive your refunds to dff Wallet, but you
will not be able to top-up it further. Also at any point in time you cannot
have a balance of more than Rs 10,000 in your wallet. This is excluding any
credits that you have received in this period.
How
do I check balance in my dff Wallet?
You need to sign-in your Account in dfarmfresh.com
Website and go to your profile. There, in the dff Wallet tab, you shall be able
to see the dff Wallet Balance amount.
What
are the benefits of using dff Wallet?
· Faster
Check-out by using dff Wallet, no OTP or passwords are required
· Faster
refunds- these are credited within 24 hours to your dff Wallet
· Detailed
account tracking: You can track your spends and wallet activity in the My
Wallet link available in the dfarmfresh.com website or app.
How
do I use dff Wallet to buy items on Website?
You shall be able to use dff Wallet as a Payment method
available at the checkout. There may be a few products, including Gift Cards,
for which dff Wallet is not allowed to pay for.
Can
I redeem dff Wallet to Cash?
You may not redeem dff Wallet for Cash. dff Wallet
balance can also not be transferred to Bank, Other Wallets or other User
accounts.
What
happens to my dff Wallet if I uninstall the dfarmfresh.com App?
Your dff Wallet account is still active. You may
re-install the dfarmfresh App or login on the dfarmfresh.com website to access
your account.
What
happens to my dff Wallet if I don’t use the dfarmfresh for over 1 year?
Your dff Wallet account stays active, however please note
that every credit transaction into dff Wallet comes with an expiry time, at
which a part or full amount from your dff Wallet will expire. The user shall be
sent a reminder about the expiry of the dff Wallet amounts one month in advance,
by an email to the registered email id.
Can
I pay for an Item partially from dff Wallet and Partially from other
payment options?
Yes, you may use other payment methods available to pay
along with dff Wallet. However, the money shall be deducted from dff Wallet
first and the remaining amount can be paid through other available online
payment methods.
What
is the validity of dff Wallet? Does the balance expire?
In the unlikely event that there is no debit or credit
transaction in your dff Wallet account for a period of 12 months the sum
standing in the account shall be forfeited. You will be notified about the
expiry of the dff Wallet through an email to your registered email id at least
one month before its occurrence. Please ensure that you use the amount before
expiry.