Wallet FAQ's

What is dff Wallet?

dff Wallet is a digital wallet provided to you by dfarmfresh using which you can do transactions on dfarmfresh.com and its apps. The amount in the wallet consists of three components. Amount in dff wallet= Money+ Credits – Debits. Money is the amount added by you through the add money option in the dff wallet.

Credits are received either through refunds made on cancellation of orders or part orders or through refunds provided by dfarmfresh for any other purpose. Debits could be added through pending payments for orders delivered but not paid or items supplied for an amount higher then paid for or non redemption of any payments made to dfarmfresh.

Any amount in the dff wallet can only be used to purchase on dfarmfresh or its apps and not anywhere else. Please note that EMI, Prepaid or Virtual bank cards or a combination of electronic methods of payments such as Credit or Debit cards with Cash on delivery is not supported to top up dff Wallet.

How can I add money into dff Wallet?

You may add money in dff Wallet in following ways

·         Credit cards or Debit Cards

·         Net Banking

·         Any other acceptable payment methods visible on the dfarmfresh payment page.However, Cash on delivery, International Cards, Gift Cards are not acceptable modes of payment for the top-up of dff Wallet.

 

How much money can I add in my dff Wallet?

You can only add value up to Rs. 10,000 per month per user. Beyond that you may still receive your refunds to dff Wallet, but you will not be able to top-up it further. Also at any point in time you cannot have a balance of more than Rs 10,000 in your wallet. This is excluding any credits that you have received in this period.

How do I check balance in my dff Wallet?

You need to sign-in your Account in dfarmfresh.com Website and go to your profile. There, in the dff Wallet tab, you shall be able to see the dff Wallet Balance amount.

What are the benefits of using dff Wallet?

 

·         Faster Check-out by using dff Wallet, no OTP or passwords are required

·         Faster refunds- these are credited within 24 hours to your dff Wallet

·         Detailed account tracking: You can track your spends and wallet activity in the My Wallet link available in the dfarmfresh.com website or app.

How do I use dff Wallet to buy items on Website?

You shall be able to use dff Wallet as a Payment method available at the checkout. There may be a few products, including Gift Cards, for which dff Wallet is not allowed to pay for.

Can I redeem dff Wallet to Cash?

You may not redeem dff Wallet for Cash. dff Wallet balance can also not be transferred to Bank, Other Wallets or other User accounts.

What happens to my dff Wallet if I uninstall the dfarmfresh.com App?

Your dff Wallet account is still active. You may re-install the dfarmfresh App or login on the dfarmfresh.com website to access your account. 

What happens to my dff Wallet if I don’t use the dfarmfresh for over 1 year?

Your dff Wallet account stays active, however please note that every credit transaction into dff Wallet comes with an expiry time, at which a part or full amount from your dff Wallet will expire. The user shall be sent a reminder about the expiry of the dff Wallet amounts one month in advance, by an email to the registered email id.

Can I pay for an Item partially from dff  Wallet and Partially from other payment options?

Yes, you may use other payment methods available to pay along with dff Wallet. However, the money shall be deducted from dff Wallet first and the remaining amount can be paid through other available online payment methods.

What is the validity of dff Wallet? Does the balance expire?

In the unlikely event that there is no debit or credit transaction in your dff Wallet account for a period of 12 months the sum standing in the account shall be forfeited. You will be notified about the expiry of the dff Wallet through an email to your registered email id at least one month before its occurrence. Please ensure that you use the amount before expiry.